Other services for a safe work environment
Sometimes a safe work environment takes more than a confidential counsellor or training. You may need clear policies and procedures, support in a complex situation, mediation or an independent complaint investigation.
Two Ears helps you work out what's needed and makes sure the right expertise is brought in. Where needed, we work with experienced professionals from our network.
Our other services
Review of policies and procedures
A clear code of conduct, reporting procedure and complaints procedure are the foundation for handling inappropriate behaviour with care. They tell employees, managers, HR and confidential counsellors what's expected of them and what steps they can take when something happens.
Two Ears reviews what you already have in place and whether it's complete, clear and consistent. You'll receive concrete recommendations, and where needed we help you update or draft the documents and processes you need.
More about our policy reviewSupport for an employee facing a complaint
Being accused of inappropriate behaviour can have a major impact. The accused employee also needs an independent point of contact who listens, explains the process and helps them understand the situation and their options.
Two Ears can provide an independent support adviser for the accused employee. That way, your organisation offers proper support to everyone involved, while keeping roles and interests clearly separate.
More about support for the accusedMediation
A conflict at work can put collaboration, trust and the way a team functions under pressure. When the people involved can't resolve it themselves, an independent mediator can help get the conversation going again.
In mediation, the parties explore, with guidance, what's going on, what their interests and needs are, and whether there's room for workable agreements.
More about mediationComplaint investigation
A formal complaint about inappropriate behaviour may call for an independent investigation. Two Ears puts together an independent complaints committee that investigates the complaint carefully, hears everyone involved and reports its findings and any recommendations to management.
If your organisation has a complaints procedure, the investigation follows it. If there's no suitable procedure yet, we agree on the process, roles and responsibilities with you in advance.
More about complaint investigations
Not sure what you need?
Sometimes a good conversation is enough; sometimes support, mediation or a complaints procedure is needed. We'll help you find the right route and keep the roles clearly separate.
Talk it through with us