Independent complaint investigation
Has someone in your organisation made a formal complaint about inappropriate behaviour? Two Ears puts together an independent complaints committee to investigate it with care.
Book a callA formal complaint calls for careful, independent handling. The complainant, the accused employee and the organisation all need to know how the investigation will be carried out, who is involved and what to expect.
Two Ears puts together an independent complaints committee suited to the nature and complexity of the complaint. The committee investigates the complaint, hears everyone involved and reports its findings and any recommendations to management.
What does a complaint investigation involve?
Before we start, we agree on the scope, procedure, roles and responsibilities. If your organisation has a complaints procedure, the investigation follows it. If not, we agree in advance how the investigation will be carried out.
Depending on the complaint, the investigation includes:
- defining the scope of the investigation;
- reviewing the complaint and relevant documents;
- interviews with the complainant and the accused employee;
- hearing any witnesses or others involved;
- assessing the information gathered;
- a report with findings and any recommendations.
The exact approach depends on the complaint, the available documents and the arrangements within your organisation.
An independent complaints committee
Two Ears works with experienced professionals who together form an independent complaints committee. When putting the committee together, we consider the expertise needed, independence and any conflicts of interest.
Committee members have never been involved in the situation as confidential counsellor, support adviser or mediator. That keeps the roles clearly separate.
Care for everyone involved
A complaint investigation can have a major impact on the complainant, the accused employee and others involved. That's why we make sure the procedure is clear, communication is appropriate and everyone has an equal opportunity to share their perspective.
The complaints committee investigates independently. Management then decides what measures or next steps are appropriate.
Who is this for?
This service is for organisations that want a formal complaint about inappropriate behaviour investigated independently.
Two Ears can put together a complete complaints committee, or help you decide what expertise and structure the investigation needs.
Need a complaint investigated?
The cost depends on the nature and complexity of the complaint, the number of people involved and the expected scope of the investigation. After an introductory call, you'll receive a tailored proposal.
Book an introductory call or email contact@twoears.nl, and we'll get back to you within one working day.
Book a call