HR and confidential counsellors: clear roles, better collaboration
HR and the confidential counsellor both play an important part in a safe work environment, but from different positions. In this workshop, HR professionals learn what it takes to set up the confidential counsellor role properly and to work together well.
Book a callGood collaboration between HR and the confidential counsellor starts with clear roles, the right policies and clear agreements. Who is responsible for what? Which procedures need to be in place? What information can and can't be shared? And how do you make sure employees know how to reach the confidential counsellor?
In this workshop, we take HR professionals through the procedures, policies and conditions needed to embed the confidential counsellor role well. We combine theory with practical cases and, where useful, exercises, so it translates directly to situations HR may face in their own organisation.
What we cover
The foundations
Conditions within the organisation
What does a confidential counsellor need to do the job well? We discuss formal appointment, visibility, accessibility, facilities, reporting, and access to training and peer supervision, among other things.
Policies and procedures
Which policies need to be in place, and how do the different procedures fit together? Think of the code of conduct, reporting procedure, complaints procedure and the confidential counsellor's position in the organisation.
Roles and collaboration
The confidential counsellor's role and position
What is and isn't part of the confidential counsellor's role? We discuss independence, confidentiality, role boundaries and what they mean for working with HR.
How HR and the confidential counsellor work together
When do HR and the confidential counsellor refer to each other? What information can be shared, and what can't? And how do you keep in close contact without compromising the confidential counsellor's independence and confidentiality?
Concerns and reports
Responding to concerns and reports
Using real cases, we look at what happens when an employee contacts HR or the confidential counsellor. Who is responsible for what, and how do you keep tasks from getting mixed up?
Who is this workshop for?
This workshop is for HR professionals who are responsible for a safe work environment, or involved in appointing and supporting internal or external confidential counsellors.
It suits organisations setting up the confidential counsellor role for the first time, as well as organisations that want to improve how they already work together.
Beforehand, we discuss how the confidential counsellor role is set up in your organisation and what questions you have. Where relevant, we use your existing policies, procedures or cases to prepare the workshop.
‘Much more clarity about roles, responsibilities and the cooperation between HR and the confidential counsellor.’
Duration
About 2.5 hours.
Location
Preferably in person, at your organisation or at an external venue.
Participants
No fixed maximum; we adapt the format to the size of the group.
Price
€975 excluding VAT. Travel expenses are charged separately.
Language
The workshop can be delivered entirely in English. All materials are available in English and Dutch.
Dates
By arrangement.